Quality Management Competencies In Use

Quality Management Competencies in use PDF Book Detail:
Author: Jason Martin
Publisher: Linköping University Electronic Press
ISBN: 9179299873
Size: 62.58 MB
Format: PDF, Kindle
Category :
Languages : en
Pages : 79
View: 6486

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Book Description: Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. The field of quality management has a strong emphasis not only on a customer and supplier focus (external), but also on a process focus (internal). This creates a constant challenge in the way in which quality management is conceived and realised. Another challenge is reflected in current research that describes the need for conceptual change in quality management due to extensive ongoing changes in society and the business environment. The nature and pace of technological development, coupled with changes in social behaviour, continuously bring out new customer needs and new ways for customers to interact with the producers of goods and services. This requires adaptive and innovative approaches for organisations, in order to stay competitive and relevant. This thesis uses competence-based and practice-based perspectives to better understand the requirements placed on quality management in meeting these challenges. It investigates what quality management work is and what properties must exist, in terms of competence and practice, in order to make quality management work possible. The purpose of this thesis is, therefore, to explore how the theoretical perspectives of competence and practice can contribute to an increased understanding of what is required to perform quality management work. Three research questions are posed and answered. The first research question concerns the nature of quality management work and how its key factors may be characterised; the second research question deals with competencies of quality management and how these are interrelated with quality management work; the third research question concerns how the interplay between quality management competencies can be understood. The research questions are answered by interpreting the findings of five papers included in the thesis, using a conceptual framework. The results of the thesis suggest two main directions of quality management work: expansive and adaptive quality management work. Expansive work is characterised by explorative practice, radical change to existing processes or the development of new processes, a logic of development, an orientation towards development and innovation, a striving to increase external efficiency and a striving to increase process variation. Adaptive work is characterised by exploitative practice, incremental change to existing processes, a logic of performance, an orientation towards goals and productivity, a striving towards internal efficiency and a striving to decrease process variation. Quality management competencies relate to quality management work in combining role dependency and discretion. Role dependency signifies the potential and capability to assume multiple role-responsibilities. Discretion is the ‘freedom of movement’ for quality practitioners to engage in practices and choose quality management work directions according to task and situation. The interplay between quality management competencies is understood as the combined effects of two competence antecedents: individual and/or collective dispositions to change and learning. This thesis extends research on quality management by increasing our knowledge and understanding of the requirements needed, not only to select and perform existing quality management practices, but also to adopt and engage in practices where emergence is accommodated by ambidexterity. Kvalitetsutveckling är ett etablerat, utbrett och välbeforskat managementkoncept. Trots detta går det att hitta förvånansvärt lite forskning vilken fokuserar på en ökad förståelse för de handlingsförmågor som faktiskt krävs för att utföra kvalitetsutveckling. Som koncept särskiljer sig kvalitetsutveckling i sitt dubbla fokus på både ett internt, processrelaterat innehåll och ett externt, kundfokuserat innehåll. Detta skapar en konstant utmaning för hur kvalitetsutveckling kan förstås och omsättas i praktiker. En annan utmaning som beskrivs i forskningen är behovet av konceptuell förändring som krävs i kvalitetsutveckling för att möta kunna samhälleliga och marknadsmässiga förändringar. Hastigheten och innehållet i den tekniska utvecklingen samt förändringar i sociala beteenden utvecklar hela tiden nya kundbehov och nya sätt att interagera med leverantörer av varor och tjänster. Detta kräver anpassningsinriktade och innovativa förhållningssätt för organisationer att vara relevanta samt att kunna bibehålla och öka konkurrenskraften. Kompetensteoretiska och praktikteoretiska perspektiv används i avhandlingen för att bättre förstå de krav som kan ställas på modern kvalitetsutveckling i att möta dessa utmaningar. Avhandlingen undersöker vad modern kvalitetsutveckling är och vilka egenskaper som måste finnas, i termer av kompetens och praktik, för att möjliggöra att modern kvalitetsutveckling utförs. Syftet med denna avhandling är således att utforska hur kompetensteoretiska och praktikteoretiska perspektiv kan bidra till en ökad förståelse för vad som krävs för att utföra kvalitetsutvecklingsarbete. Tre olika forskningsfrågor behandlas. Den första forskningsfrågan handlar om vad kvalitetsutvecklingsarbete är och hur det kan karaktäriseras i termer av nyckelfaktorer. Den andra forskningsfrågan berör kompetenser för kvalitetsutveckling och hur dessa kan kopplas till arbete med kvalitetsutveckling. Den tredje forskningsfrågan handlar om hur samspelet mellan kompetenser för kvalitetsutvecklingsarbete kan förstås. Forskningsfrågorna besvaras genom att tolka de empiriska resultaten i fem bilagda artiklar utifrån ett konceptuellt ramverk. Avhandlingens resultat visar på två huvudsakliga inriktningar på innehållet i kvalitetsutvecklingsarbete: expansivt och adaptivt kvalitetsutvecklingsarbete. Nyckelfaktorer i expansivt arbete är “explorative” praktik, radikal förändring av existerande processer eller utveckling av nya processer, utvecklingslogik, utvecklings- och innovationsorientering, extern effektivitet samt ökning av processvariation. Nyckelfaktorer i adaptivt arbete är “exploitative” praktik, inkrementell förändring i existerande processer, prestationslogik, mål och produktivitets-orientering, intern effektivitet samt att minska och styra processvariation. Kopplingen mellan kompetenser för och arbetet med praktiker i kvalitetsutveckling utgörs av en potential för rollberoende och handlingsfrihet. Rollberoende beskriver en individuell och/eller kollektiv kapacitet att kunna tillägna sig samt byta mellan olika definierade rollansvar. Handlingsfrihet beskriver kapaciteten att kunna välja inriktning på innehållet i arbetet beroende på uppgift och situation. Samspelet mellan kompetenser för kvalitetsutvecklingsarbete kan beskrivas som den samlade effekten av två förutsättningar (eng. antecedent) för kompetens: individuell och/eller kollektiv benägenhet för förändring och lärande. Avhandlingens resultat bidrar till forskningen om kvalitetsutveckling på två huvudsakliga sätt. Dels genom att öka kunskap och förståelse för de krav som ställs på att välja och prestera existerande kvalitetsutvecklingspraktiker. Dels genom att öka förståelsen om hur anpassning och utövande av dessa praktiker går till där framväxandet av praktiker stimuleras genom att möjliggöra organisatorisk ambidextri.

Leadership And Management Competence In Nursing Practice

Leadership and Management Competence in Nursing Practice PDF Book Detail:
Author: Audrey M. Beauvais, DNP, MSN, MBA, RN,
Publisher: Springer Publishing Company
ISBN: 0826125344
Size: 58.63 MB
Format: PDF, ePub, Mobi
Category : Medical
Languages : en
Pages : 470
View: 7070

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Book Description: Written specifically for the experienced nurse enrolled in an RN-to-BSN program, this text guides nurses through an interactive critical thinking process to become effective and confident nurse leaders. All nurses involved with direct patient care already rely on similar strategies to oversee patient safety, make care decisions, and integrate plan of care in collaboration with patients and families. This text expands upon that knowledge and provides a firm base to reach the next steps in academia and practice, enabling the BSN-prepared nurse to tackle serious issues in care delivery with a high level of self-awareness and skill. Leadership and Management Competence in Nursing Practice relies on a keen understanding of what experienced nurses already bring to the classroom. This text provides a core framework and useful skills and strategies to successfully lead nursing and healthcare forward. Clear, concise chapters cover leadership skills and personal attributes of leaders with minimal repetition of material covered in associate’s degree programs. Content builds on the framework of AACN Essentials of Baccalaureate Education, IOM Competencies, and QSEN KSAs. Each chapter presents case scenarios to promote critical thinking and decision-making. Self-assessment tools featured throughout the text enable nurses to evaluate their current strengths, areas for growth, and learning needs. Key Features: Provides information needed for the associate’s degree nurse to advance to the level of professionally prepared baccalaureate degree nurse Chapters contain critical thinking exercises, vignettes, and case scenarios targeted to the RN-to-BSN audience Self-assessment tools included in most chapters to help the reader determine where they are now on the topic and to what point they need to advance to obtain competence and confidence in the professional nursing role Provides information and skills needed by nurses in a variety of healthcare settings Includes an instructor’s manual and PowerPoint slides

Quality Assurance In Vietnamese Higher Education

Quality Assurance in Vietnamese Higher Education PDF Book Detail:
Author: Cuong Huu Nguyen
Publisher: Springer Nature
ISBN: 3030268594
Size: 48.54 MB
Format: PDF
Category : Education
Languages : en
Pages : 292
View: 2541

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Book Description: This book provides a comprehensive overview of quality assurance in Vietnamese higher education under the centralised management of the government after 15 years of development. By implementing quality assurance and accreditation mechanisms, the Vietnamese government expected to be able to control and improve the quality of the higher education system. The editors and contributors therefore examine and analyse policies and practices related to the establishment and development of Vietnam's quality assurance system. Amongst other things, the chapters investigate drivers of quality assurance, stakeholders engaged in quality assurance and the future of quality assurance in Vietnamese higher education in benchmarking with other quality assurance systems in the region and across the world. This book will be of interest and value to students and scholars of Vietnamese higher education, as well as quality assurance in higher education more generally, but particularly in developing nations.

Service Quality Management In Hospitality Tourism And Leisure

Service Quality Management in Hospitality  Tourism  and Leisure PDF Book Detail:
Author: Jay Kandampully
Publisher: Psychology Press
ISBN: 0789007266
Size: 24.10 MB
Format: PDF, ePub
Category : BUSINESS & ECONOMICS
Languages : en
Pages : 339
View: 5786

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Book Description: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Iso 9001 2000 Quality Management System Design

ISO 9001 2000 Quality Management System Design PDF Book Detail:
Author: Jay J. Schlickman
Publisher: Artech House
ISBN: 9781580535960
Size: 11.67 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 377
View: 1861

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Book Description: "The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps professionals create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system."--Jacket.

Total Quality Management In Education

Total Quality Management in Education PDF Book Detail:
Author: Marmar Mukhopadhyay
Publisher: Sage Publications Pvt. Limited
ISBN: 9353882834
Size: 10.81 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages :
View: 2726

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Book Description: This is a complete revised edition of a popular text on Total Quality Management (TQM). First published in 2001, the book has been translated into many languages and highly praised by readers globally. In spite of the difficulties in defining and capturing ‘quality’ in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author’s own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, Total Quality Management in Education is an easy read and a must-have practical guide to quality management.

Organisation Management And Business Communication

Organisation   Management And Business Communication PDF Book Detail:
Author: Sampat Mukherjee
Publisher: New Age International
ISBN: 9788122416442
Size: 45.80 MB
Format: PDF, Docs
Category :
Languages : en
Pages : 294
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Book Description: This Book Is A Sincere Attempt To Explain The Operating Functions Of Management And Tools Of Communications In A Simple And Lucid Language. The Primary Object Of Writing This Book Is To Meet The Requirements Of C.A. (Professional Examination-One) Students. However, This Book Will Also Be Very Useful For The Students Doing B.Com., M.Com., Mba And Other Professional Courses. Even A Layman Who Is Interested In Knowing Basics Of Management Principles And Communication Skill Will Find This Book Extremely Useful.

Global Promise Quality Assurance And Accountability In Professional Psychology

Global Promise  Quality Assurance and Accountability in Professional Psychology PDF Book Detail:
Author: Judy Hall
Publisher: Oxford University Press
ISBN: 0195306082
Size: 30.56 MB
Format: PDF, ePub
Category : Psychology
Languages : en
Pages : 255
View: 6320

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Book Description: In Global Promise: Quality Assurance and Accountability in Professional Psychology, editors Judy E. Hall and Elizbeth M. Altmaier examine the tools needed for evaluating the crucial components of quality assurance - education, training, accreditation and designation, licensing and credentialing, ethics, mobility, and continuing professional development - from an international perspective, with a specific focus on practices in the United States, Canada, the European Union, Latin America, Australia, and The Netherlands.

Foundations For Public Administration Science In The 21st Century

Foundations for Public Administration Science in the 21st Century PDF Book Detail:
Author: Luis Humberto Fernández Fuentes
Publisher: INAP
ISBN: 6079026538
Size: 22.70 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 314
View: 2369

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Book Description: This book is About the Science of Public Administration about what we know and what we need to know about it, as well as what we can do to make science more useful to the state and society. The disarticulation between the Science of Public Administration and the administrative practice of the XXI century causes that the public administrator does not have the theoretical elements and the sufficient tools for the efficient and effective treatment of public affairs. The administration Public and its science have to be rethought not only from their inheritance, but also from their potential to provide intellectual tools and practices that increase public capacity.That is ,make a stronger,smarter and more efficient state, which can only be achieved with a solid and useful body of knowledge. From the detailed study of the State, the Science of Public Administration and its practice,facing the current needs of the governments,the autor proposes elements for its consolidation and strengthening in the XXI century.

Business Vocabulary In Use Advanced With Answers

Business Vocabulary in Use Advanced with Answers PDF Book Detail:
Author: Bill Mascull
Publisher: Cambridge University Press
ISBN: 0521128293
Size: 20.40 MB
Format: PDF, Kindle
Category : Foreign Language Study
Languages : en
Pages : 176
View: 6356

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Book Description: This is a new self-study reference and practice book for advanced learners of English who need vocabulary for business and professional purposes. It has been carefully researched using the Cambridge International Corpus to ensure that the 2,000 new words and expressions represent the English that native speakers actually use. The book consists of 50 units and follows the highly successful format of the English Vocabulary in Use range with presentation material on the left-hand page and practice exercises on the right-hand page. It covers a wide variety of up-to-date business topics and concepts including: people and organisations; quality; strategy; marketing; IT and the Internet; ethics and globalisation.