Managing The Professional Service Firm

Managing The Professional Service Firm PDF Book Detail:
Author: David H. Maister
Publisher: Simon and Schuster
ISBN: 1471109658
Size: 30.57 MB
Format: PDF, ePub
Category : Business & Economics
Languages : un
Pages : 368
View: 150

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Book Description: Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

Professional Service Firms

Professional service firms PDF Book Detail:
Author: Günter Müller-Stewens
Publisher:
ISBN: 9783933180407
Size: 74.98 MB
Format: PDF, Mobi
Category : Business consultants
Languages : de
Pages : 408
View: 2394

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Book Description:

The Art Of Managing Professional Services

The Art of Managing Professional Services PDF Book Detail:
Author: Maureen Broderick
Publisher: Prentice Hall
ISBN: 9780132101813
Size: 26.16 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : un
Pages : 288
View: 3114

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Book Description: Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads, searching for new strategies and practices to succeed in a radically new economy. In The Art of Managing Professional Services, Maureen Broderick offers the solution. Broderick has brought together modern best practices for these and other crucial areas of professional services management: · Building, communicating, and maintaining shared vision, values, and culture · Recruiting, training, and evaluating people · Crafting the right strategies, portfolio, and mix of clients · Innovating and sharing knowledge · Financial planning, metrics, and reporting · Positioning: brand, marketing, and sales · Defining effective partnerships: equity, selection, and compensation · Ensuring responsibility and accountability · Organizational design, structure, governance, and systems · Leading effectively, and growing the next generation of leaders This book reflects Broderick & Co.'s unparalleled research into professional services management, including 200+ executive interviews with leaders and innovators in organizations of all sizes and types.

Consulting Research

Consulting Research PDF Book Detail:
Author: Volker Nissen
Publisher: Springer-Verlag
ISBN: 9783835003897
Size: 73.66 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : de
Pages : 371
View: 2645

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Book Description: Die fundierten Beiträge ausgewiesener Experten berücksichtigen sowohl die Perspektive der Beratungsklienten als auch die Sicht der Beratungsfirmen. Im Mittelpunkt stehen u.a. die Make-or-Buy-Entscheidung für Beratungsleistungen, das Inhouse-Consulting, die Organisation von Managementberatungen, die IT-orientierte Unternehmensberatung, der Beratungsprozess sowie das Marketing in der Beratungsbranche.

Service Business Development

Service Business Development PDF Book Detail:
Author: Manfred Bruhn
Publisher: Springer-Verlag
ISBN: 3658224266
Size: 80.61 MB
Format: PDF
Category : Business & Economics
Languages : de
Pages : 646
View: 1979

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Book Description: Im „Forum Dienstleistungsmanagement“ diskutieren renommierte Autoren umfassend und facettenreich, wie Unternehmen durch Serviceleistungen eine zielorientierte Unternehmensentwicklung betreiben können. Die Autoren erläutern, welche verschiedenen Konzepte und Techniken zur Professionalisierung des Service Business Development eingesetzt werden können und zeigen unterschiedliche branchenspezifische Perspektiven auf.Im Band 1 werden die konzeptionellen Grundlagen und Strategien des Service Business Development sowie die Entwicklung von Serviceinnovationen und servicebasierten Geschäftsmodellen betrachtet. Der Inhalt Konzeptionelle Grundlagen des Service Business Development Strategien des Service Business Development Entwicklung von Serviceinnovationen Entwicklung von servicebasierten Geschäftsmodellen Branchenspezifische Besonderheiten des Service Business Development

Professional Services Marketing

Professional Services Marketing PDF Book Detail:
Author: Mike Schultz
Publisher: John Wiley & Sons
ISBN: 1118604342
Size: 43.56 MB
Format: PDF, ePub
Category : Business & Economics
Languages : un
Pages : 368
View: 7047

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Book Description: A proven approach to revenue-generating marketing and client development Professional Services Marketing is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its Second Edition, covers five key areas that are critical for firms that want to grow and become more profitable: creating a marketing and growth strategy; establishing a brand and reputation; implementing a marketing communications program; executing lead generation strategies; and developing business by winning new clients. You will also read real-world case studies that illustrate major points, as well as quotes and stories from well-respected professionals in the industry. The Second Edition features new research and updates throughout, including new chapters on social media and online marketing, as well as new case studies and interviews Authors Mike Schultz and John E. Doerr are the coauthors of the Wall Street Journal and Inc. Magazine bestseller Rainmaking Conversations and Professional Services Marketing; Lee W. Frederiksen is coauthor of Online Marketing for Professional Services Will be widely promoted via multiple online routes and direct mail marketing Firms of any size can use this proven approach to marketing and client development to attract new clients and grow their professional service businesses.

True Professionalism

True Professionalism PDF Book Detail:
Author: David H. Maister
Publisher: Simon and Schuster
ISBN: 1471108511
Size: 25.26 MB
Format: PDF, Docs
Category : Business & Economics
Languages : un
Pages : 224
View: 2870

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Book Description: Are some technically competent professionals who work hard and long hours 'true professionals' or are they just cruisers? In this deeply illuminating call to arms, David Maister, the world's premier consultant to professional service firms, vigorously challenges individuals to examine closely the meaning of their work and reach beyond their grasp. The pursuit of the highest standards, Maister argues, is the primary road to commercial success. He presents a visionary reconception of professionalism that encompasses a lifelong dedication to self-improvement, a personal commitment to excellence, and a true spirit of service to clients. Looking first at the individual professional, Maister dares those good corporate citizens who 'do their duty' to discover what they truly love to do. Turning to the institution, Maister focuses on what he calls the 'instability' of professional service firms today, and offers advice on how to invest in skill building. David Maister's message is a recipe for success and for professional satisfaction making TRUE PROFESSIONALISM a worthy successor to his previous writings.

The Professional Services Firm Bible

The Professional Services Firm Bible PDF Book Detail:
Author: John Baschab
Publisher: John Wiley & Sons
ISBN: 0471704415
Size: 69.57 MB
Format: PDF
Category : Business & Economics
Languages : un
Pages : 512
View: 6498

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Book Description: Spanning everything from legal firms and architects to fundraisersand dentists, the professional services industry continues toexperience spectacular growth yet remains largely undocumented inbusiness literature. Until now. The Professional Services Firm Bible is a sophisticatedand comprehensive guide to running a highly productive professionalservices organization. Top consultants John Baschab and Jon Piotprovide specific and sharply defined policies, practices and toolsfor each important aspect of managing the professional servicesfirm, allowing you to assess current operations and develop astep-by-step plan for realising measurable productivityimprovements. Further, the book will help you improve financialperformance by managing costs, getting the most from externalvendors and improving revenues. The Professional Services Firm Bible is full of bestpractices, proven advice and practical techniques and includes aCD-ROM with customizable tools every professional services firm canuse to achieve improvements. Please visit www.iig1.com andwww.impactinsights.comfor more information on the book and top consultants John Baschaband Jon Piot.

First Among Equals

First Among Equals PDF Book Detail:
Author: Patrick J. McKenna
Publisher: Simon and Schuster
ISBN: 1471108694
Size: 64.40 MB
Format: PDF, ePub
Category : Business & Economics
Languages : un
Pages : 320
View: 2468

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Book Description: Managing people when you're not their boss is a challenge, particularly in professional service firms where, increasingly, top professionals are being tapped to lead their peers. Now Patrick McKenna and David Maister provide a 'play book' for professionals trying to be both a team member and coach. In industies ranging from banking and insurance to law and engineering, as well as in research labs and software companies, management responsibility is increasingly delegated - ususally without guidance - to those who head up smaller teams of professionals. FIRST AMONG EQUALS speaks directly to those who have gone from focusing on their own performance to being a group manager in charge of leading others. From understanding the group leader role to setting terms of reference and effectively dealing with talented prima donnas, McKenna and Maister present a thorough introduction to managing and orchestrating talent.

Wertsch Pfung In Der Betriebswirtschaftslehre

Wertsch  pfung in der Betriebswirtschaftslehre PDF Book Detail:
Author: Patrick Ulrich
Publisher: Springer-Verlag
ISBN: 3658185732
Size: 59.60 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : de
Pages : 721
View: 5601

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Book Description: Die vorliegende Festschrift zum 65. Geburtstag von Prof. Dr. Wolfgang Becker ist der gestiegenen Bedeutung der ökonomischen, ökologischen und sozialen Wertschöpfung innerhalb der Betriebswirtschaftslehre gewidmet. Die Frage der Wertschöpfung wird hierbei aus einer Vielzahl unterschiedlicher Perspektiven beleuchtet, so dass sich gesamthaft eine umfassende Behandlung dieser bedeutenden betriebswirtschlichen Thematik ergibt. Renommierte Wissenschaftler und Praktiker zeigen in ihren Beiträgen moderne Konzepte und deren Umsetzungsmöglichkeiten in der Praxis auf. Die Herausgeber Prof. Dr. habil. Patrick Ulrich lehrt Unternehmensführung und -kontrolle an der Hochschule Aalen – Technik und Wirtschaft. Zudem ist er Privatdozent an der Otto-Friedrich-Universität Bamberg. Prof. Dr. Björn Baltzer ist Professor für Controlling und Rechnungswesen an der FHWS – Fachhochschule Würzburg-Schweinfurt. Zudem ist er Lehrbeauftragter an der Otto-Friedrich-Universität Bamberg.